Duke Energy Florida supplies St. Petersburg's power. Report an outage at 800-228-8485 or text OUT to 57801, and check Duke's live outage map.

Last checked Oct. 10, 2026. Facts on this page come from Duke Energy’s outages page and Florida storm-ready page, and the City of St. Petersburg’s Hurricane Center.

The City of St. Petersburg does not sell electricity. Power in St. Petersburg comes from Duke Energy Florida, which the city’s Hurricane Center points residents to for reporting outages. Water, sewer and trash are city services; see the numbers below.

Report an outage

Reporting an outage

Duke Energy lists three ways to report an outage: text OUT to 57801, call 800-228-8485 or report it online. Duke says it does not always know your power is out, so report it even if neighbors are dark too. It also says speaking to a customer service representative will not speed up your restoration, so the text or online report is as good as a call.

Why is your street dark when the next one is lit? Duke explains that storm damage can hit main lines, individual circuits or both, and your home may be on a different main line than your neighbor’s. Sometimes a home needs its own electrical repairs before it can take power again; if you are unsure, call a licensed electrician.

The outage map

Duke’s outage map shows current outages across its service area. Bookmark it before storm season; during a big storm, check it instead of calling.

Alerts

Sign up for phone or email alerts on Duke’s site, or text REG to 57801 for text alerts. For emergency alerts from the county, sign up for Alert Pinellas.

Downed lines and safety

From Duke Energy:

  • Assume every downed line is energized and report it right away at 800-228-8485.
  • Stay away from flooded areas and debris; they can hide downed lines.
  • Generators: run them outside and plug appliances straight into the generator. Never wire a generator into your breaker box; it can backfeed the lines and injure crews.
  • If you leave home during an outage, turn off appliances that were on, or the main breaker.

Portable generators of 10,000 running watts or less are now always exempt from Florida sales tax; see our hurricane prep guide.

Storm hardening

Duke Energy says on its Florida storm-ready page that it is replacing poles, upgrading equipment and using analytics to find the power lines most likely to fail, then moving some of them underground. The aim, in Duke’s words, is a grid that is “more resistant to storm damage.” Questions about work on your street go to Duke at 800-228-8485.

Medical needs

If someone in your home depends on electric medical equipment, plan for an outage before storm season. Pinellas County’s Evacuation Assistance Program (727-551-3822) helps residents who need transport to a shelter, including the special needs shelter at John Hopkins Middle School, 701 16th St. S. Register well ahead of a storm.

After a storm

The city’s Hurricane Center tells residents to plan on three to seven days of uncertainty after a storm and to listen to a battery-powered radio for news on power outages, road closures and other instructions. Report fallen trees and other city problems through the city’s service center or at 727-893-7111, not to Duke.

City utility numbers

  • Water main break or sewer backup (24/7): Water Resources Dispatch, 727-893-7261
  • Water and sewer billing: Utility Customer Service, 727-893-7341
  • Trash and recycling: 727-893-7398

What this means for you

  • Save 800-228-8485 and the 57801 text code in your phone now.
  • Text REG to 57801 for restoration updates.
  • Treat any downed line as live.

Related: hurricane prep, who to call at City Hall and moving to St. Petersburg.

Frequently asked questions

Who do I call for a power outage in St. Petersburg?

Duke Energy. Call 800-228-8485, text OUT to 57801, or report it online at duke-energy.com/outages.

Is there a Duke Energy outage map?

Yes, at outagemap.duke-energy.com, which shows current outages.

What do I do about a downed power line?

Treat every downed line as live, keep away, and report it to Duke Energy at 800-228-8485. Call 911 if anyone is in danger.

How do I get Duke Energy outage alerts?

Text REG to 57801 for text alerts or sign up online for phone or email alerts on Duke’s alerts page.